Customer Enablement Program Lead

Job Summary

To support customer education and enablement initiatives, the full-time Customer Enablement Program Lead will manage action plans, drive progress across multiple projects, and coordinate with cross-functional teams to ensure effective program delivery in a remote setting.

Key responsibilities

• Turn Customer Enablement priorities into clear action plans for education program delivery
• Drive progress by tracking commitments, resolving blockers, and maintaining momentum across initiatives
• Support cross-functional coordination to enhance visibility and adoption of enablement offerings throughout the customer journey

Required qualifications

• 5+ years of experience in Customer Education, Customer Enablement, or Learning Operations in a SaaS or technology environment
• Proven ability to lead programs from planning through delivery with strong follow-through
• Experience collaborating with multiple teams and stakeholders to achieve outcomes
• Comfort using LMS, project management, and reporting tools for execution and measurement
• Highly organized and self-directed, capable of managing multiple priorities in a fast-paced environment