Customer Enablement Program Manager

Job Summary

A company is looking for a Customer Enablement Program Manager.

Key Responsibilities

• Develop and manage customer enablement programs aligned with business goals
• Map and analyze the customer journey to identify enablement opportunities
• Partner with cross-functional teams to ensure alignment of enablement content and delivery

Required Qualifications

• 5+ years in customer enablement, customer success, or program management
• Strong understanding of SaaS onboarding, training, and lifecycle management
• Bachelor's degree in Business, Education, or related field (Master's preferred)
• Experience with LMS platforms, content authoring tools, and analytics
• Familiarity with Knowledge-Centered Support (KCS) and customer journey frameworks