Customer Enablement Specialist

Job Summary

A company is looking for a Customer Enablement & Training Specialist.

Key Responsibilities

• Onboard new customers by guiding them through the implementation journey tailored to their unique needs
• Design and lead engaging virtual training sessions for dental teams to enhance knowledge retention
• Identify and propose solutions for friction points in the onboarding and training processes

Required Qualifications

• 3+ years of experience in a customer-facing role, preferably in SaaS onboarding or customer success
• Proficiency in CRM platforms, with Salesforce preferred
• Experience leading virtual trainings or presentations for small-to-medium-sized teams
• Highly organized with the ability to manage multiple onboarding projects simultaneously
• Proactive and solutions-oriented mindset with a focus on continuous improvement