Customer Enablement Specialist

Job Summary

A company is looking for a Customer Enablement Specialist who will focus on proactive enablement of new and existing features across their customer base.

Key Responsibilities

• Create and maintain Help Center articles and product documentation
• Partner with Customer Success Managers on feature launches and program rollouts
• Manage the support inbox and troubleshoot customer issues

Required Qualifications

• Entry-level position suitable for recent graduates or those with relevant experience
• Ability to learn new features quickly for internal and customer-facing enablement
• Experience in creating educational content such as videos and guides
• Familiarity with software development and customer support processes
• Willingness to work in a dynamic, fast-paced startup environment