Customer Enablement Specialist

Job Summary

A company is looking for a Customer Enablement Specialist II responsible for managing account requests and troubleshooting issues to enhance customer care experiences.

Key Responsibilities

• Create and process new account requests from providers
• Process medical requests and inquiries, including account mergers and splits
• Troubleshoot technical issues and maintain EpicCare Link

Required Qualifications

• High School Diploma or General Education Diploma (GED)
• 4+ years of customer service experience
• 1+ years of experience in technical troubleshooting and/or system navigation
• Proficient in Microsoft Office, including Excel macros and pivot tables
• Authorization to work in the United States without sponsorship