Customer Enablement Specialist

Job Summary

To enhance customer training initiatives, the full-time remote Customer Enablement Specialist will deliver engaging educational experiences across five product lines, develop innovative training content, and foster strong client relationships to ensure successful platform adoption.

Key responsibilities:

• Deliver live training sessions for new and existing customers, ensuring they achieve competence and confidence in using the platforms
• Design and create interactive training materials, leveraging AI tools for content development and documentation updates
• Collaborate with cross-functional teams to gather customer feedback and ensure seamless training handoffs

Required qualifications:

• 2+ years in training, education, onboarding, or equivalent experience
• 1+ years of prior B2B SaaS experience
• Bachelor's degree or higher
• Demonstrated experience integrating generative AI tools into professional workflows
• Experience creating multimedia content for software applications