Customer Enablement Specialist

Job Summary

Working remotely, the full-time Customer Enablement Specialist will manage customer adoption of InEight solutions, support strategic Customer Education initiatives, and coordinate the Skillable hands-on training lab initiative to enhance customer engagement and retention.

Key responsibilities

• Partner with Customer Success Managers to monitor customer adoption, engagement, and overall account health
• Analyze customer data and usage trends to identify adoption gaps and opportunities for additional engagement or education
• Coordinate the implementation and management of the Skillable training lab initiative across cross-functional teams

Required qualifications

• Strong project coordination and project management abilities
• Ability to design engaging PowerPoint presentations for customer business reviews and executive updates
• Experience using AI tools to improve efficiency and support scalable customer communications
• Ability to review customer data, identify trends, and translate findings into actionable insights
• Experience in Customer Success, customer education, or related fields