Customer Enablement Specialist
Job Summary
To support customer adoption of Medrio software, the full-time remote Customer Enablement Specialist will create user guides and training materials, deliver live training sessions, and respond to customer inquiries to ensure effective software utilization.
Key Responsibilities
- Develop and maintain user guides, knowledge base articles, and training curricula in collaboration with the Technical Writers and Customer Enablement team
- Conduct live training sessions and webinars, adapting content for various audience skill levels and addressing specific customer needs
- Keep all documentation current and relevant as products evolve, working closely with Product and Support teams
Required Qualifications
- Bachelor's degree or equivalent professional experience
- 2-4 years of experience in customer education, training, technical writing, or customer success, preferably in a SaaS environment
- Demonstrated technical aptitude with software configuration and troubleshooting
- Experience delivering live training sessions or presentations to external audiences
- Strong organizational skills to manage multiple content and training projects simultaneously
Complete Job Description
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