Customer Engagement Advocate

Job Summary

To support a growing healthcare practice, the full-time remote Customer Engagement Advocate will utilize sales skills and product expertise to onboard new decision makers, educate existing customers on services, and maximize utilization of Concentra's offerings.

Key responsibilities

• Partner with account managers to onboard customers and enhance their use of services
• Conduct telephonic and digital outreach to existing customer leads to promote service utilization
• Document and maintain accurate records of sales and account activities in Microsoft Dynamics 365 CRM

Required qualifications

• High School Diploma or GED
• Minimum of one year of experience in customer service, call center management, or account management
• Healthcare industry experience preferred
• Proficiency in using customer data applications and CRM systems
• Experience in occupational health care or workers' compensation preferred