Customer Engagement Analyst

Job Summary

A company is looking for a Customer Engagement Analyst (100% Remote).

Key Responsibilities

• Analyze customer lifecycle data to identify engagement gaps and churn risk indicators
• Design and implement structured customer engagement campaigns in collaboration with cross-functional teams
• Monitor campaign performance and make data-driven adjustments to improve outcomes

Required Qualifications

• Bachelor's degree in business, statistics, data science, marketing, or related fields
• Minimum 3+ years of experience in customer experience or related environments
• 3+ years of experience in business analysis or data analytics
• Experience in designing and leading customer engagement campaigns
• Proficiency in BI tools (SQL, Tableau, Power BI, or similar) preferred