Customer Engagement Associate

Job Summary

Providing exceptional service and support, the full-time Customer Engagement & Sales Support Associate will handle inquiries, resolve issues, and assist with sales-related tasks in a fast-paced Customer Engagement Center, with some remote work and up to 10% in-office attendance required for training and meetings.

Key responsibilities

• Receive inbound calls from customers and provide accurate product and service information
• Assist customers with billing issues, including making outbound calls and notating accounts in CRM
• Collaborate with market employees to ensure a smooth customer experience and address customer concerns

Required qualifications

• High School Diploma or equivalent is required
• 1 year of retail or Customer Engagement Center/Call Center experience is preferred
• Basic proficiency in MS Office Suite and CRM tools
• Personable and professional phone demeanor
• Ability to multi-task and navigate multiple screens efficiently