Customer Engagement Leader

Job Summary

A company is looking for a Head of Customer Engagement.

Key Responsibilities

• Lead the strategy and execution of the customer engagement engine, ensuring a seamless customer journey
• Build and lead a high-velocity team focused on recruitment, development, and operational excellence
• Act as the customer's advocate internally, aligning product development and sales strategies with customer needs

Qualifications

• Proven track record in Customer Success, Account Strategy, or Growth in B2B SaaS or agency environments
• Experience in professional services, consulting, or agency delivery models
• Experience leading teams in fast-paced, high-change environments
• Deep comfort with AI tools and a passion for AI's impact on marketing and customer outcomes
• Strong operational skills with the ability to manage both strategic planning and execution