Customer Engagement Manager

Job Summary

A company is looking for a Customer Engagement Manager with a focus on Gainsight.

Key Responsibilities

• Lead the creation and management of behavior-based campaigns in Gainsight to enhance customer engagement and retention
• Utilize Gainsight features to optimize campaigns and collaborate with cross-functional teams for a seamless customer experience
• Analyze campaign performance data to derive insights and continuously improve customer engagement strategies

Required Qualifications

• Extensive hands-on experience with the Gainsight platform and customer success workflows
• Proven experience in executing behavior-driven campaigns in customer success or marketing
• Strong proficiency in data analytics and experience with data analysis tools
• Strong project management skills and ability to manage multiple initiatives simultaneously
• Technical proficiency with Salesforce or similar CRM systems; basic SQL knowledge is a plus