Customer Engagement Manager

Job Summary

A company is looking for a Customer Engagement Manager to build trusted advisor relationships with customers and drive the adoption of AI solutions in life sciences.

Key Responsibilities

• Lead implementation processes and manage project timelines for customer onboarding and support
• Serve as the voice of the customer to identify growth opportunities and collaborate with sales teams
• Gather customer feedback to enhance platform features and develop strategies for long-term satisfaction and retention

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Life Sciences, or related field (Advanced degree preferred)
• Minimum 5 years of experience in Medical Affairs within the life sciences industry
• Proven track record in project management and complex technical solution implementation
• Broad understanding of AI technologies and their applications in life sciences
• Strong leadership and team management abilities