Customer Engagement Manager

Job Summary

A company is looking for a Customer Engagement Manager responsible for enhancing customer relationships and driving engagement with existing clients.

Key Responsibilities

• Build and maintain strong relationships with existing clients to ensure satisfaction and support
• Execute customer engagement programs and drive ongoing customer interaction using health indicators
• Serve as the primary point of contact for customers, addressing inquiries and advocating for their needs within the organization

Required Qualifications, Training, and Education

• High School Diploma or GED; Bachelor's degree or equivalent work experience preferred
• 2+ years of relevant experience in sales, account management, or support for SaaS-based software
• Proficiency in desktop software programs (Word, Excel, PowerPoint)
• Basic knowledge of the construction industry or ability to learn
• Technical skills and a strong sense of personal integrity and ownership of outcomes