Customer Engagement Manager

Job Summary

A company is looking for a Customer Engagement Manager to enhance customer relationships and drive product adoption.

Key Responsibilities

• Serve as the primary point of contact for customers, providing strategic guidance and supporting campaign success
• Guide customers through onboarding and in-app experiences, helping them define success metrics
• Proactively identify at-risk customers and implement targeted retention strategies

Required Qualifications

• 4+ years of experience in customer success, account management, or a similar customer-facing role
• A data-driven mindset with experience using customer performance and usage data
• Proficiency with Salesforce, Intercom, or similar platforms
• Proven ability to collaborate effectively across teams
• Adaptability to evolving processes and customer needs in a dynamic work environment