Customer Engagement Manager

Job Summary

A company is looking for a Customer Engagement Manager to support GFN customers using Overleaf.

Key Responsibilities

• Develop knowledge of solutions and customer workflows, delivering training to onboard new customers
• Act as the first-line contact for customer inquiries, resolving issues with internal teams
• Create user-facing documentation and support various user-facing initiatives

Required Qualifications

• 3+ years of experience in Customer Success at a B2B software organization or similar
• Experience engaging with diverse stakeholders within an organization
• Ability to work autonomously in a fast-paced, remote environment
• Collaborative attitude and enthusiasm for teamwork across functional teams
• Passionate about advocating for customers