Customer Engagement Manager

Job Summary

A company is looking for a Customer Engagement Manager - Animal Health.

Key Responsibilities

• Lead and develop a remote team of Customer Engagement Representatives to deliver exceptional customer support and drive sales through consultative approaches
• Monitor support quality, productivity, and sales outcomes while facilitating team meetings focused on customer experience excellence
• Handle customer escalations and implement training programs to enhance customer support and experience

Required Qualifications

• 5+ years of relevant experience, including 2+ years in customer support or people leadership, preferably in a remote setting
• BS/BA in a related discipline or equivalent experience; professional certification may be preferred
• Advanced understanding of customer support workflows and remote team management
• Proficiency in call center leadership, Microsoft Office, and digital communication tools
• Experience in consultative service practices to enhance team performance and customer experience