Customer Engagement Manager

Job Summary

A company is looking for a Customer Engagement Manager - Animal Health.

Key Responsibilities

• Lead, coach, and develop a remote team of Customer Engagement Representatives to provide exceptional customer support
• Monitor support quality, productivity, and sales outcomes while maintaining team reporting and action plans
• Implement inbound and outbound engagement strategies to enhance the customer journey and ensure timely issue resolution

Required Qualifications, Training, and Education

• 5+ years of relevant experience, including 2+ years in customer support or people leadership, preferably in a remote setting
• BS/BA in a related discipline or equivalent experience; professional certification may be preferred
• Advanced understanding of customer support workflows and remote team management
• Advanced knowledge of call center leadership and digital communication tools
• Experience in implementing training and development programs for customer support excellence