Customer Engagement Manager

Job Summary

A company is looking for a Customer Engagement Manager responsible for managing client relationships and driving product adoption and satisfaction.

Key Responsibilities

• Develop and nurture customer advocacy while driving demos and managing CRM updates
• Onboard and train new customers, establish performance goals, and advocate for customer needs across departments
• Program-manage customer issues and escalations, while researching and implementing new software solutions

Required Qualifications

• 3+ years of experience in Customer Success or Account Management
• Bachelor's Degree in Business, Marketing, or related field, or 4 additional years of professional experience
• Proven ability to drive product value and familiarity with clients of various sizes
• Project management experience preferred
• Proficient in Microsoft Office, G Suite, and Gaming Operations Systems