Customer Engagement Manager

Job Summary

A company is looking for a Customer Engagement Manager.

Key Responsibilities

• Lead the creation and management of behavior-based campaigns in Gainsight to enhance customer engagement and retention
• Utilize Gainsight features to optimize campaigns and collaborate with cross-functional teams for seamless customer experiences
• Leverage data analytics to measure campaign performance and derive actionable insights for continuous improvement

Required Qualifications

• Extensive hands-on experience with the Gainsight platform, including its various features
• Proven experience in creating and optimizing behavior-driven campaigns
• Strong proficiency in data analytics and familiarity with data analysis tools
• Strong project management skills with the ability to manage multiple initiatives simultaneously
• Technical proficiency with Salesforce or similar CRM systems; basic understanding of SQL is a plus