Customer Engagement Manager

Job Summary

A company is looking for a Customer Engagement Manager to oversee client relationships and drive product engagement in the automotive industry.

Key Responsibilities

• Manage a defined book of business, enhancing platform adoption and dealership performance through strategic engagement
• Conduct remote consultations and monitor KPIs to recommend operational improvements
• Collaborate with internal teams to refine processes and identify growth opportunities for clients

Required Qualifications

• Bachelor's or Master's degree with 4-8 years of relevant experience in the automotive industry or consulting
• Deep understanding of automotive fixed operations and the repair order lifecycle
• Experience in change management frameworks and operational transformation
• Proven ability to build strong relationships and navigate challenging conversations
• Self-motivated and capable of delivering high-quality work with minimal oversight