Customer Engagement Manager

Job Summary

A company is looking for a Customer Engagement Manager for the West Coast.

Key Responsibilities

• Own and grow client relationships, driving platform adoption and performance
• Conduct remote consultations to enhance dealership performance and monitor KPIs
• Collaborate with internal teams to refine processes and identify expansion opportunities

Required Qualifications

• Bachelor's or Master's degree with 4-8 years of relevant experience in the automotive industry or consulting
• Deep familiarity with automotive fixed operations and the repair order lifecycle
• Experience in fixed ops leadership, performance consulting, or success management is preferred
• Proficient in change management frameworks and driving operational transformation
• Highly self-motivated with a strong growth mindset and analytical fluency