Customer Engagement Manager

Job Summary

A company is looking for a Customer Engagement Manager responsible for leading community software and communication frameworks to enhance customer experience.

Key Responsibilities

• Define and execute the strategy for the customer community, focusing on engagement and growth
• Lead customer communications during critical incidents and manage lifecycle messaging strategies
• Own and scale the Voice of Customer program, transforming feedback into actionable insights

Required Qualifications

• 2+ years of experience in Customer Experience, Community Management, Marketing, or a related role within a SaaS environment
• Experience managing customer-facing communications and engagement programs
• Experience using CRM, community, or customer engagement platforms
• Experience coordinating projects across multiple teams
• Familiarity with church or non-profit technology is preferred