Customer Engagement Manager
Job Summary
Managing a portfolio of corporate and enterprise customer accounts, the full-time Customer Engagement Manager will drive success through strategic business reviews, complex problem-solving, and continuous improvement initiatives while working remotely.
Key responsibilities:
- Own end-to-end resolution of complex customer data issues and drive cross-functional resolution
- Prepare and deliver Quarterly Business Reviews, including performance data analysis and strategic recommendations
- Proactively identify customer churn risks and develop action plans to address concerns
Required qualifications:
- 3+ years of analytics experience, preferably in the pharmaceutical industry
- 4+ years in a customer engagement, customer success, or account management role
- Experience working for a SaaS provider with knowledge of support models is preferred
- Demonstrated ability to build trusted relationships and influence outcomes
- Strong understanding of customer business needs and pain points
Complete Job Description
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