Customer Engagement Manager
Job Summary
Fluent in German and English, the full-time remote Customer Engagement Manager will drive customer success by managing a portfolio of client engagements, ensuring adoption, value realization, and renewal while collaborating with cross-functional teams to achieve business outcomes.
Key responsibilities
- Lead customer engagements with accountability for services bookings, adoption targets, and revenue delivery margins
- Develop and implement customer success plans and adoption programs to drive measurable outcomes and sustainable usage
- Collaborate with Sales to understand customer needs and ensure successful delivery of services that exceed expectations
Required qualifications
- At least 10 years of experience in customer success, consulting, or project/program management
- Formal Project Management accreditation and experience with the TSIA LAER model
- Strong understanding of data and AI solutions, with a track record of driving business value from these technologies
- Bachelor's degree in business, technology, or a related field; Agile and project management certifications are a plus
- Proven experience in senior customer-facing roles with strong leadership and communication skills
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 43,981 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
