Customer Engagement Platforms Manager

Job Summary

A company is looking for a Customer Engagement Platforms Manager to oversee their customer engagement systems and processes.

Key Responsibilities

• Own the implementation and optimization of the Gainsight platform and manage data architecture
• Design and execute customer engagement programs, including in-app journeys and email campaigns
• Train and enable cross-functional teams on effective usage of engagement platforms

Required Qualifications

• 3+ years of experience in Customer Success Operations, Marketing Operations, or Engagement Platforms
• Hands-on experience administering Gainsight or a similar customer engagement platform
• Ability to independently manage systems from configuration to optimization
• Experience in designing and executing engagement campaigns across the customer lifecycle
• Strong data fluency and comfort with dashboards, segmentation, and analytics