Customer Engagement Representative

Job Summary

A company is looking for a Contract Customer Engagement Representative to provide customer support remotely.

Key Responsibilities

• Establish and nurture relationships with leads through various communication channels
• Ensure customers understand the value of the company's services during interactions
• Resolve customer inquiries and escalate issues to the appropriate team as needed

Required Qualifications

• 2+ years of customer support experience (email, phone, and/or chat)
• High School diploma or equivalent
• Ability to learn and adapt quickly
• Internet speed of at least 50Mbps for video and VoIP calls