Customer Engagement Representative

Job Summary

A company is looking for a Customer Engagement Representative to manage client requests and support the sales process.

Key Responsibilities

• Respond to inbound leads quickly and professionally through various communication channels
• Qualify client requests and provide initial cost estimates while setting clear expectations
• Maintain client relationships, track interactions in the CRM, and identify upselling opportunities

Required Qualifications

• 1-2 years of experience in inbound sales, inside sales, or customer support (B2B or B2C)
• Proficiency in English at a minimum C1 advanced level; knowledge of Spanish or other languages is a plus
• Strong interpersonal skills with the ability to build trust quickly
• Organized and detail-oriented, capable of managing multiple client requests
• Familiarity with CRM systems, preferably HubSpot