Customer Engagement Representative

Job Summary

Partnering with Territory Managers to maximize revenue, the full-time Customer Engagement Representative will manage sales orders, handle customer service inquiries, and proactively engage with established accounts while working remotely.

Key responsibilities

• Collaborate with Territory Managers on sales strategies and account management
• Process incoming sales orders and address customer service issues for assigned accounts
• Initiate proactive outreach to develop customer loyalty and increase sales revenue

Required qualifications

• Associate's degree in Veterinary Technology or a bachelor's degree in an animal health field preferred
• One year of experience in a veterinary clinic or two or more years in an animal health call center environment preferred
• Proficiency in product knowledge and customer service best practices
• Ability to effectively communicate in individual and group settings
• Demonstrated self-motivation and commitment to achieving performance goals