Customer Engagement Specialist

Job Summary

A company is looking for a Customer Engagement Specialist.

Key Responsibilities:

• Provide exceptional customer service to patients and healthcare providers
• Handle all customer service contact received by telephone and/or electronically
• Address billing inquiries from clients and patients including benefit investigation questions and prior authorization questions

Required Qualifications:

• Knowledge of medical terminology to effectively communicate with patients and healthcare providers
• Working knowledge of 3rd party payor policies, including prior authorizations and medical benefits
• 1-3 years clinical laboratory, physician's office, and/or healthcare, insurance and/or billing customer service experience preferred
• Bilingual preferred