Customer Engagement Specialist

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Thu, Jul 11, 2024
This job expires in: 24 days

Job Summary

A company is looking for a Customer Engagement Specialist.

Key Responsibilities:
  • Provide exceptional customer service to patients and healthcare providers
  • Handle all customer service contact received by telephone and/or electronically
  • Address billing inquiries from clients and patients including benefit investigation questions and prior authorization questions
Required Qualifications:
  • Knowledge of medical terminology to effectively communicate with patients and healthcare providers
  • Working knowledge of 3rd party payor policies, including prior authorizations and medical benefits
  • 1-3 years clinical laboratory, physician's office, and/or healthcare, insurance and/or billing customer service experience preferred
  • Bilingual preferred

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