Customer Engagement Specialist

Job Summary

A company is looking for a Remote Customer Engagement Specialist.

Key Responsibilities:

• Provide technical support via phone, chat, and email for IPTV and Internet services
• Perform troubleshooting and follow-up testing to resolve customer issues
• Act as the primary support liaison between the company and residential customers

Required Qualifications:

• High School Diploma or equivalent
• Minimum of 2 years' experience in customer service, telecommunications, or technical support
• Ability to work nontraditional schedules, including evenings and weekends
• Must have DSL or high-speed internet service with specified minimum speeds
• Ability to work independently and in a team environment