Customer Engagement Specialist

Job Summary

A company is looking for a Remote Customer Engagement Specialist.

Key Responsibilities

• Provide technical support for telephone, IPTV, and Internet services, addressing complex customer inquiries
• Perform troubleshooting and follow-up testing to resolve technical issues effectively
• Act as the primary support liaison for residential customers, recommending services and resolving issues via phone, chat, and email

Required Qualifications

• High School Diploma or equivalent
• Minimum of 2 years' relevant work experience in customer service, telecommunications, or technical support
• Ability to work nontraditional schedules, including evenings, weekends, and holidays
• Must have DSL or high-speed internet service with specified minimum speeds
• Candidates must meet all technical requirements prior to the first day of training