Customer Engagement Specialist

Job Summary

A company is looking for a Customer Engagement Specialist to support customer retention and platform adoption.

Key Responsibilities

• Provide day-to-day support for a large customer portfolio through various channels, ensuring timely guidance
• Proactively engage with customers post-launch to reinforce best practices and drive platform adoption
• Monitor customer performance and engagement signals to identify churn risk and prioritize outreach

Required Qualifications

• 3 years of experience in customer success, support, or a related customer-facing role
• Familiarity with customer engagement tools such as Salesforce or Intercom
• Ability to interpret data and performance signals to guide customer interactions
• Strong organizational skills in a fast-paced environment
• Willingness to operate within defined workflows while maintaining a customer-first mindset