Customer Engagement Specialist

Job Summary

A company is looking for a Customer Engagement Specialist to provide support to Medicaid recipients in a Dental Medicaid Call Center.

Key Responsibilities

• Answer 40-60 inbound calls, addressing inquiries of varying complexity
• Capture and update member information accurately in systems
• Investigate unresolved issues and collaborate with internal teams for resolution

Required Qualifications

• High School Diploma or equivalent required
• 2+ years of experience in a healthcare customer service role
• 1+ year of experience in a high-volume call center
• Proficient computer skills including Microsoft Word, Excel, and Outlook
• Ability to work 40 hours/week with shift availability between 7:00 a.m. and 9:00 p.m. Eastern Time