Customer Engagement Specialist

Job Summary

A company is looking for a Customer Engagement Specialist, Inbound.

Key Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication

Required Qualifications

• Minimum of 12 months call center experience, upselling preferred
• Availability to work flexible hours between 5:00am and 9:30pm MST, including weekends
• Strong knowledge of computer systems and software
• Ability to type 40 wpm or more
• Current eligibility to legally work in the United States