Customer Engagement Specialist

Job Summary

A company is looking for a Part-Time Customer Engagement Representative.

Key Responsibilities

• Manage and support an assigned portfolio of clients, addressing inquiries through phone and email
• Resolve product or service concerns by clarifying customer needs and following through to resolution
• Coach customers on tools and services to enhance understanding and satisfaction

Required Qualifications

• Bachelor's degree in business administration, finance, or related field preferred
• Reliable high-speed internet connection required for remote work
• Experience in the financial industry is a plus
• Proficient in Microsoft Office and data entry
• Demonstrated ability to meet deadlines