Customer Engagement Specialist

Job Summary

A company is looking for a Customer Engagement Specialist to enhance customer interactions through virtual events and strategic meetings.

Key Responsibilities

• Plan and execute customer-facing virtual summits, briefings, and meetings
• Develop compelling presentations and narratives that align with strategic objectives
• Monitor engagement metrics and contribute insights for program improvement

Required Qualifications

• 3+ years of experience in Customer Success, Customer Support/Operations, or Account Management in a SaaS environment
• Proficiency with CRM tools (e.g., Salesforce) and basic data analytics
• Experience in customer marketing, events, or program coordination within B2B SaaS
• Strong organizational and project management skills
• Experience working with healthcare operations or in regulated environments is a plus