Customer Engagement Specialist

Job Summary

A company is looking for a Remote Customer Engagement Specialist.

Key Responsibilities

• Provide technical support for telephone, IPTV, and Internet services, addressing complex customer inquiries
• Conduct follow-up testing and troubleshooting to resolve technical support issues efficiently
• Communicate with customers via phone, chat, and email to recommend services and resolve issues

Required Qualifications

• High School Diploma or equivalent
• Minimum of 2 years relevant work experience in customer service, telecommunications, or technical support
• Ability to work nontraditional schedules, including evenings, weekends, and holidays
• Must have DSL or high-speed internet service with specified minimum speeds
• Ability to work independently and in a team environment