Customer Engagement Specialist

Job Summary

A company is looking for a Customer Engagement Specialist to enhance the Residential business segment by delivering exceptional customer experiences.

Key Responsibilities

• Create meaningful interactions for customers and the sales team with professionalism and empathy
• Serve as the first point of contact for customers, striving for first call resolution
• Utilize CRM tools to log interactions and resolve customer issues efficiently

Required Qualifications

• High School Diploma required
• Proficient in Order Entry platform
• Knowledge of MS365
• Technically savvy with the ability to operate multiple applications simultaneously
• Strong work ethic and commitment to customer service