Customer Engagement Specialist

Job Summary

A company is looking for a Customer Engagement Specialist.

Key Responsibilities

• Represent the brand positively through customer interactions via phone, web chat, and social media
• Educate customers and schedule appointments for service visits, responding promptly to inquiries
• Maintain customer records accurately within operating systems and CRM tools

Required Qualifications

• 1-2 years of relevant experience in sales, marketing, or customer service/support
• Experience with telephony and CRM software solutions
• Proficient in Microsoft Office applications, including Word, Outlook, and PowerPoint
• High school diploma or equivalent; Bachelor's degree preferred
• Remote work experience is a plus