Customer Engagement Specialist

Job Summary

To support conversion efforts, the part-time Customer Engagement Specialist will re-engage warm customer leads through follow-up appointments, manage retention efforts, and provide consultative sales support in a remote setting.

Key responsibilities

• Re-engage warm customer leads to coordinate and schedule follow-up appointments
• Manage volume rehash and retention efforts by reviving and saving cancelled contracts
• Accurately document activity, notes, and outcomes in the CRM

Required qualifications

• Prior phone sales, inside sales, or customer service experience preferred
• Strong customer service and consultative selling skills with proven objection-handling ability
• Organized, detail-oriented, and self-motivated
• Strong analytical skills to assess opportunities and tailor solutions
• Ability to work independently in a part-time, production-focused role