Customer Engagement Specialist

Job Summary

As the first point of contact for potential customers, the remote Customer Engagement Specialist will manage inbound and outbound calls to schedule survey appointments, provide moving quotes, and assist customers in exploring service options during a full-time shift from 11:00 AM to 8:00 PM CST.

Key responsibilities

• Schedule survey appointments by managing inbound and outbound calls and electronic leads
• Engage with potential customers to gather move details and explain service options
• Maintain accurate records and meet individual and team performance targets

Required qualifications

• High school diploma or equivalent and 1 to 2 years of customer service or call center experience
• A high-energy, customer-first mindset with a desire to solve problems
• Strong listening and engagement skills with the ability to ask thoughtful questions
• Comfort working independently and a willingness to grow into new responsibilities
• An interest in building sales and service skills in a collaborative environment