Customer Engagement Specialist

Job Summary

Providing compassionate support and expert guidance, the full-time Customer Engagement Specialist will assist Medicaid recipients in navigating their dental benefits and accessing essential services while working remotely.

Key responsibilities

• Answer 40-60 inbound calls, addressing inquiries of varying complexity
• Accurately capture and update member information in systems
• Investigate unresolved issues and collaborate with internal teams for follow-up and resolution

Required qualifications

• High School Diploma or equivalent required
• 2+ years of experience in a healthcare customer service role
• 1+ year of experience in a high-volume call center
• Proficient computer skills including Microsoft Word, Excel, and Outlook
• Ability to work 40 hours/week, Monday - Friday, with availability between 7:00 a.m. and 8:00 p.m. Central Time