Customer Engagement Specialist
Job Summary
To support a dynamic customer service team, the part-time Customer Engagement Specialist will manage inbound and outbound communications, resolve complex consumer issues, and ensure a positive customer experience while working remotely.
Key responsibilities
- Resolve complex consumer issues and provide guidance to first-level representatives on high-level concerns
- Negotiate and follow up on consumer concerns to ensure satisfaction while documenting interactions accurately
- Engage with consumers through calls, live chat, and email to troubleshoot problems and assist with eCommerce transactions
Required qualifications
- 2+ years of experience in a consumer-facing role preferred
- Familiarity with multiple tools and emerging technology, including Google Suite
- Experience in call center, voice, chat, and email communication preferred
- High School Graduate or GED with the ability to type 25 wpm
- Strong technical aptitude and ability to work independently in a remote environment
Complete Job Description
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