Customer Engagement Specialist
Job Summary
To enhance customer interactions, the remote Customer Engagement Specialist will engage with clients through phone, web chat, and social media, educating them on services and scheduling appointments while maintaining accurate customer records.
Key responsibilities
- Positively represent the brand through customer interactions and provide timely responses to inquiries
- Schedule customer appointments and maintain accurate records within CRM tools
- Collaborate with business partners on customer escalations and retention efforts
Required qualifications
- 1-2 years of relevant work experience in sales, marketing, or customer service/support
- Experience with telephony and CRM software solutions
- Proficiency in Microsoft Office applications, including Word and Outlook
- Track record of good tenure in previous roles
- High school diploma or equivalent; bachelor's degree preferred
Complete Job Description
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