Customer Engagement Specialist
Job Summary
To support a growing Customer Engagement team, the full-time remote Customer Engagement Specialist will manage client support, troubleshoot technical issues, and enhance customer self-sufficiency while working across various communication channels.
Key responsibilities
- Provide technical support and issue resolution for clients via email, chat, and phone
- Guide clients on platform functionalities and assist with light execution of surveys
- Communicate effectively with internal teams and collaborate on client needs and escalations
Required qualifications
- 1-2 years of experience in market research, customer service, project management, or a technical client-facing role
- Demonstrated experience with online survey platforms is a plus
- Strong organizational skills and the ability to manage competing priorities in a fast-paced environment
- Proficiency in Google Workspace and Microsoft Office, with advanced Excel skills preferred
- Ability to work effectively in a fully remote environment
Complete Job Description
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