Customer Engagement Specialist

Job Summary

A company in the Education industry is looking for a Customer Engagement Specialist.

Position Responsibilities

• Sell existing customers on additional products in a persuasive and informative manner
• Call existing customers to assess their engagement level with, identify problems, and drive to a resolution
• Tailor each call to the specific needs and interests of the customer, using active listening skills to understand their pain points and goals

Required Qualifications

• 0-1+ years of sales or relevant customer-facing experience
• Proven track record of hitting/exceeding goals
• Excited to be on the phone and calling a large volume of customers each day (30-50)
• Excellent time-management and prioritization skills
• A strong mix of tenacity and curiosity to help educate potential customers