Customer Engagement Supervisor

Job Summary

Leading a remote team in a healthcare-focused contact center, the full-time Customer Engagement Verification Supervisor will oversee daily operations, coach team members, and ensure accurate and timely customer outreach and verification activities.

Key responsibilities

• Manage daily operations of Contact Center Agents, ensuring productivity and quality standards are met
• Coach and develop team members through regular feedback and performance discussions
• Monitor service metrics and operational trends to identify and address performance gaps

Required qualifications

• Three or more years of experience in a contact center or healthcare operations environment
• One to two years of experience in a supervisory or people-leadership role
• Experience with Medicaid eligibility, customer outreach, or insurance verification preferred
• Demonstrated ability to manage performance and resolve escalations effectively
• Proficiency in Microsoft Office and experience operating in a remote work environment