Customer Engagement Support Representative

Job Summary

A company is looking for a Customer Engagement & Support Representative for their Marketing department.

Key Responsibilities:

• Address customer inquiries and concerns promptly and professionally through various channels
• Assist customers with troubleshooting and technical issues, aiming for first-contact resolution
• Collaborate with teams to relay customer feedback and contribute to improvement efforts

Qualifications:

• At least 3 years in a Customer Support Representative capacity
• Prior experience in customer support or a related field is preferred but not required
• Proficiency in using CRM software and other relevant tools
• Must be located and authorized to work in the US or Canada